1. Seller's Identity and Contact Information

2. Définitions

"DJOBI" or the "Seller"

The company identified in Article 1.

"Site"

Le site www.djobi.fr, ses versions linguistiques, son espace client et ses interfaces associées.

"User"

Any person who visits or uses the Site.

"Client"

Anyone who places an order with DJOBI.

"Consumer"

Any individual acting for purposes unrelated to his or her commercial, industrial, craft, professional, or agricultural activities.

"Professional"

Any person acting for purposes related to their professional activities.

"Product"

Any brand-new, used, refurbished, manufactured, assembled, customized, or digital item offered for sale.

« Service »

Any service, including installation, configuration, support, subscription, commercial extension, digital access, or any other service described in the offer.

"Order"

A purchase commitment for a Product or Service, which becomes final upon approval of the summary and the payment obligation.

"Account"

A personal account where you can track orders, manage preferences, lists, subscriptions, support requests, and warranties.

3. Purpose, Scope, and Enforceability

4. Site Access and Availability

5. Customer Account, Authentication, and Security

5.1 Creation and Accuracy of Information

5.2 Credentials and Strong Authentication

5.3 Security Incident

5.4 Suspension and Closure

6. Community Features and User-Generated Content

6.1 Online Reviews

6.2 Wish Lists and Alerts

7. Products, Services, and Pre-Contractual Information

8. Order and Formation of the Contract

1. The Customer selects the Products or Services and any available options.
2. He checks the shopping cart, quantities, product variations, addresses, delivery methods, and payment options.
3. The customer reviews the total price and the Terms and Conditions, and can then correct any errors.
4. He expressly confirms an order that includes a payment obligation.
5. DJOBI acknowledges receipt electronically.

9. Prices, Promotions, and Fees

9.1 Price Reductions

9.2 Codes and Benefits

10. Payment, Audits, and Billing

10.1 Payment Methods

10.2 Payment in installments or deferred payment with Alma

10.3 Payment upon maturity (for business customers only)

10.4 Transaction Controls and Security

10.5 Billing

11. Availability and Cancellation

12. Delivery, Transfer of Risk, and Acceptance

12.1 Delivery Areas, Methods, and Terms

12.2 Shipping Costs and Free Shipping

12.3 Delivery Date or Timeframe

12.4 Responsibility for Delivery and Transfer of Risk

12.5 Delivery, Damaged Packages, and Nonconformities

12.6 Package Marked as Delivered but Not Received

12.7 Absence, Failure to Withdraw, and Resubmission

13. Consumers' Right of Withdrawal

13.1 Principle and Time Limit

13.2 Exercise

13.3 Return of Goods

13.4 Refund

13.5 Services Begun Before the Deadline

13.6 Exceptions

• goods made to the Consumer's specifications or clearly personalized;
• goods that are likely to deteriorate or expire quickly;
• unsealed goods that cannot be returned for reasons of hygiene or health protection;
• audio or video recordings or software that has been unsealed after delivery;
• digital content without a physical medium, the performance of which began after express consent, a request for performance, and acknowledgment of the loss of the right, with contractual confirmation;
• Services fully performed before the deadline in accordance with legal requirements;
• goods that, after delivery and by their very nature, are inseparably mixed with other items.

14. Commercial Returns and Exchanges

15. Legal and Commercial Warranties

15.1 Statutory Warranty of Conformity

15.2 Warranty Against Hidden Defects

15.3 Implementation

15.4 Legitimate Exclusions

15.5 Commercial Warranties

16. Digital Content and Services

17. Customized Products and Tailored Services

18. Subscriptions and the DJOBI+ Package

18.1 Content of the Offer

18.2 Renewal

18.3 Trial Period and Right of Withdrawal

18.4 Termination of the Subscription

19. Customer Service, Complaints, and Reports

20. Liability

21. Intellectual Property

22. Personal Information

22.1 Responsibility and Principles

22.2 Data Categories

• identity, contact information, billing and shipping addresses;
• Account information, preferences, consents, enhanced authentication status, and security logs;
• shopping cart, wish lists, orders, viewed products, subscriptions, warranties, invoices, returns, and exchanges;
• messages, tickets, reviews, reports, attachments, and customer service history;
• Technical data: IP address, device, browser, language, connection events, session identifiers, and logs necessary for security;
• Payment data is limited to transaction references, status, and information necessary for accounting purposes; complete card details are processed by payment service providers;
• marketing preferences and tracked interactions, with the required consent.

22.3 Purposes and Legal Bases

22.4 Recipients

22.5 Transfers Outside the European Economic Area

22.6 Durations

• Order and billing data: for the duration of the business relationship, followed by archiving in accordance with accounting requirements—generally ten years for accounting records;
• Active account: while in use; an account that remains inactive for an extended period may be subject to alerts, deactivation, or archiving, subject to digital purchases and retention requirements;
• Tickets and claims: processing time, followed by the time required to gather evidence and the applicable statutes of limitations;
• Customer prospecting data: during the customer relationship and, in principle, for three years following its termination or the last relevant contact;
• Prospect data: generally three years from the date of collection or the prospect’s last contact;
• opt-out list: minimum data retained for at least three years to ensure compliance with the user’s choice;
• security logs: retention period commensurate with the risk, investigative needs, and regulatory requirements;
• Commercial warranty information: for the duration of the warranty and for the time necessary to handle claims.

22.7 Rights

22.8 Security and Violations

23. Cookies and Other Trackers

23.1 Required Tracers

23.2 Optional Tracers

23.3 Durations and Detailed List

24. Communications and Business Preferences

25. Evidence, Archiving, and Electronic Communications

26. Changes to the Terms and Conditions

27. Force majeure

28. Governing Law, Mediation, and Disputes

28.1 Prior Notice of Claim

28.2 Consumer Mediation

28.3 Jurisdictions

36. Formulaire type de rétractation

À l’attention de DJOBI, 11 rue de Narvik, 38290 La Verpillière, France - contact@djobi.fr Je vous notifie par la présente ma rétractation du contrat portant sur la vente du bien / la prestation de service ci-dessous : Produit ou service : ........................................................................................ Numéro de commande : .................................................................................... Commandé le / reçu le : ................................................................................... Nom du consommateur : .................................................................................. Adresse du consommateur : .............................................................................. Date : ........................................ Signature (uniquement en cas d’envoi papier) : ........................................